Direction (Q. 1 – 10) : Read the following passage carefully and answer the questions given below it.
The saga of the International Organization for Standardization (ISO) series of certification in India has come a long way. From a mere handful of companies certified in 1990, today there are about 3000 which have achieved this distinction. This neo-elite group includes not only the giant public sector Indian Oil Corporation, Government of India ordinance factories, or mega-size private sector companies like Reliance, Tisco and Larsen & Toubro, but also relatively small companies like the food processing unit, Choice. The radius of ISO 9000 certification has now touched sectors beyond manufacturing to cover services. In the beginning, ISO certification was seen as a competitive advantage; now, with most of companies having it, not having the certification is seen as a competitive disadvantage. Gone are the days when the prime objective of ISO certification was as a passport to exports to the European Union (EU).Today, it is seen as a seal of quality to create the right image in the marketplace. This has stimulated many a corporate to resort to standard systems of quality in manufacturing to ensure that the end-user gets consistent quality at all times. ISO 9000 certification comes into the picture at this point. Basically, a certification that documents processes which conform to those required to produce goods or deliver services of a consistent predetermined standard quality, the ISO 9000 series is the basis for a third party quality system registration programme. Obtaining ISO certification ensures that a company has standardized quality assurance and management systems at every level, and so the quality of a product is consistent at any time. IS/ISO9000 or ISO 9000, as a generic term, represents five different standards, namely, ISO 9000, ISO 9001/2/3 and ISO 9004 as per following details. ISO 9001: A system for quality assurance in design/development, production, installation and servicing. ISO 9003: A system for assurance in final inspection and testing. Applies to organizations with no design or manufacturing facilities, but which purchase components from subcontractors and assemble and test them, and sell finished products to customers.ISO 9004: Quality management and quality
systems guidelines .Obtaining ISO certification involves an assessment by a company of its systems relative to ISO standards, and an independent auditor certifying that the process and systems followed conform to the appropriate standard (ISO 9001/2/3) accepted internationally. Apparently, there are three motives for going in for ISO certification for Indian as well as global corporates. First, some corporates, especially those that survive on exports to the EU, fear barriers in Europe and want an assured market. Second, there are those companies pursuing ISO standards on demand from their customers. And third, there are those who want to use ISO as a marketing tool in the domestic market. However, in the final analysis, an ISO certified company can reap the benefit of improved quality of products/ services .Such certification may make customers feel more comfortable about the quality of a supplier’s product. ISO-certified companies can also hope to observe a reduction in the number of customer grievances.
1. Which of the following facts is true as per the passage?
1) The ISO 9000 standards are applicable to all types of organizations.
2) The ISO 9000 standards provide frame work only for Pollution prevention and waste reduction.
3) The ISO series of certification includes steps designed to prevent problems before they occur and to correct deviations
as soon as they are detected.
4)India is a signatory to WTO.
5) None of these
2. Why standards matter?
1)ISO enables a consensus to be reached on solutions.
2) When products, systems, machinery and devices work well and safely, it is often because they meet standards.
3) Standards ensure desirable characteristics of products and services such as quality, safety, reliability, compatibility, efficiency, environmental friendliness and interchange ability - and at an economical cost.
4) Both 2 and 3
5) All of the above.
3. What is the main role of ISO?
1)Implement the requirements in the various activities and processes adding value to some processes and activities.
2) To promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity.
3) ISO is only responsible for the development of ISO 9000 standards. .
4) It contains a set of requirements to define the operation of the Environmental Management System.
5) All of the above
4. What is the difference between ISO 9000 standards and IS/ISO 9000 standards?
1) ISO 9000 standards ensure quality of product while another ensure quality of service.
2)There is no difference. They are exactly the same.
3)The IS/ISO 9000 standards are applicable to all types of organizations while ISO 9000 standards are applicable to restricted organisations.
4) All of the above
5) None of these
5. What is the main benefit of implementing ISO 9003?
1) Attention to resource management.
2) Better management control.
3) Implementation of statutory and regulatory requirements related to product/services.
4) Creation of improved community goodwill.
5) None of these
Direction (Q. 6 -7): Choose the word which is MOST SIMILAR in meaning to the word printed in bold asused in the passage.
1) Recourse 2) calm 3) excited 4) turn on 5) perceived
1) Evaluation 2) susceptible 3) spontaneous 4)prevalence 5) comply
Direction (Q. 8 -10): Choose the word which is MOST OPPOSITE in meaning to the word printed in bold as given below:
1) Reckoning 2) constraints 3) considerable 4) Disagree 5) predict
1) Homogeneous 2) incompatible 3) regular 4) oppose 5) integrated
1) Distrustful 2) settled 3) clinched 4) stringent 5) targeted
1.1 , 2.4 , 3.2 , 4.2 , 5.5 , 6.3 , 7.1 , 8.4 , 9.2 , 10.1